A failed video should not consume your credits.
Learn how failed generations return credits and how to request review of a duplicate charge, unfulfilled order, or service problem without sending card data.
Automatic credit returns
If a generation reaches a failed status, the credits consumed by that job are returned to your balance automatically. This applies to a technical failure or a result that cannot pass the required content checks. Refresh My videos and your balance to see the updated status.
Credits are not a cash refund
An automatic credit return puts the generation credits back into your account. It does not reverse the original card payment. If you want to request a payment refund, contact support rather than assuming a failed job has refunded your purchase.
Payment refund requests
Email contact@sprunkity.org with the order identifier, purchase date, account email and reason for your request. We review issues such as duplicate charges, an unfulfilled purchase or a service failure. We may request additional information to locate the payment. Never send full card numbers, passwords or verification codes.
Successful outputs and expectations
A successfully generated video can contain AI artifacts or differ from your expectations. Review the prompt and image guidance before spending credits. If the result is usable, the credits have been consumed; if you believe the job failed, include the job identifier in your message.
Contact
For a refund review or a payment question, email contact@sprunkity.org. Do not open a second payment dispute before contacting support.